VIRTUAL AND FACE TO FACE COUNTER, DROP OFF AND COLLECTION FOR EXPORT DOCUMENTATION SERVICES
Address: GM Chamber, 151 Elliot House, Deansgate, Manchester M3 3WD
Opening Hours for collection and deliveries:
TUESDAY / WEDNESDAY / THURSDAY - CALL TO ARRANGE BEFORE HAND.
10:00 a.m. - 13:00 p.m.
13:00-14:00 Closed for lunch
14:00 p.m. -16:00 p.m.
Remains opened for Export Documentation members and customers as per below:
Address: GM Chamber, Room 7, Building 308, World Freight Terminal, Manchester Airport M90 5PZ.
Opening Hours for collection and deliveries:
MONDAY / TUESDAY / WEDNESDAY / THURSDAY / FRIDAY
10:00 a.m. - 13:00 p.m.
13:00-14:00 Closed for lunch
14:00 p.m. -16:00 p.m.
POST (VERY IMPORTANT)
Only our airport office will remain operational at this time to receive documentation via postal method including pre-signed EUR1 forms. Please note if you are posting pre-signed EUR1 forms to us please ensure that you include your account MAN or CBE reference, so we allocate it to your application.
Returned post – Our last 1st class postage will be 3.30pm anything Royal Mail Special Delivery or signed for will be posted the next day.
ELECTRONIC SERVICE
Did you know you can save up to 20 minutes per application when submitting your documents electronically? We encourage all our customers to use this as the main channel to submit all documents, especially for those companies who have been submitting manually. Whether you are a new customer or an existing one, please go to: www.ecert.sgs.com.
eCert Processing Hours
We continue to offer the following:
- Monday to Friday - e-Cert applications will be processed up until 4pm.
- Last 1st class postage will be 3.30pm anything RMSD or signed for will be posted the next day.
Any documents submitted after this time may only be processed the next working day.
If you have any special requests for your documents please add in the box "notes to Chamber" on your application, alternatively you can email us at exportdocs@gmchamber.co.uk. Please note this email address is for specific messages regarding your application. Any general international trade queries, please submit to: exportbritain@gmchamber.co.uk or benefits@gmchamber.co.uk
Express Applications
Opting for Express services will enable you to print your documents directly, saving time and money in postage. Below are the documents we can process:
- UK (United Kingdom) Certificates of Origin
- UK EUR1s, please note some countries currently do not accept electronic signatures so you cannot send express. Please check the list of exceptions under Standard applications below.
- Invoices and Other Documents (e.g., packing lists) which require certification Blank Certificates - If you need blank certificates, please email our team at exportdocs@gmchamber.co.uk to order some.
There are some countries which do not accept e-signatures therefore we cannot offer express service. Check the list here
Standard Applications
Whilst the post is operational, we will return documents by 1st class post. However, to facilitate and cut delivery times, if requested we can send documents back to you via email as scanned copies, so please make sure to request this in the notes to Chamber on your application.
Check our Certification Service levels here
PAYMENTS BY CHEQUES
We no longer accept payments by cheques. We kindly therefore ask customers to avoid sending cheques to either of our office and instead consider paying via BACS or via Credit card. To switch your payments, please email us at invoices@gmchamber.co.uk
OTHER INTERNATIONAL TRADE SERVICES
Elliot House: Opened Monday to Friday from 9:30 till 16:30 p.m.
Virtually, the whole team continues to be available from 9:00 a.m. till 17:00 p.m Monday to Friday.
Please note, Elliot House Service may see disruption from time to time, so check this page regularly for updates.
International Trade Hub
We have now launch a new free service for our members and non-members which provides useful hand-picked guidance about trading with the EU and the world in a post-Brexit world, as well as free events and resources. For more information, click here
We are also offering new customs compliance services helping you keep on trading in a post-Brexit World, more information can be found here
HOW TO GET IN TOUCH WITH OUR TEAM?
The best way to contact our team is via email:
- General Export & Import queries including practicalities of trading with the EU and the world?
- 0161 393 4314 | 0161 393 4321
- exportbritain@gmchamber | benefits@chamber.co.uk
- Chamber Customs Brokerage & Transit Service:
- 0161 393 4314 | 68
- chambercustoms@gmchamber.co.uk
- Export Documentation: exportdocs@gmchamber.co.uk
Elliot House:
- Any Export/Import queries including Documentation: 0161 393 4314
- Other international queries, check our team's page
Airport Office:
- Export Docs Services only: 0161 489 3170
We continue to do our most to support businesses all throughout Greater Manchester and beyond, so we thank you for choosing us as your international trade and customs partner.
YOUR FEEDBACK
We also welcome your feedback about our services and how we are doing. Complete a short 1-min survey here.