Avoira, a leading technology solutions provider, held its inaugural Innovation Day on Wednesday, 22nd May 2024, at its headquarters on Salford Street in Bury. The event aimed to bring together local businesses, customers, and suppliers to explore the latest innovative ideas for overcoming consumer challenges in the telecommunications industry.
The event began with a welcome address from Avoira's Managing Director Andrew Roberts and special guest speaker Robbie Scott from Motorola Solutions, the pair highlighted that the relationship has continued to grow for over 4 decades and shared how the value-add services from Avoira create first-rate customer experience.
After the keynotes, attendees broke into small groups to participate in interactive sessions and demos led by Avoira experts. These sessions included a focus on artificial intelligence (AI) and its revolutionary potential. Avoira showcased their current AI application, Xdroid and how Xdroid is being used in contact centres to ensure compliance and identify customer vulnerability as well as support and empower agents in real time.
With cybersecurity and hybrid working now the norm, Avoira discussed new strategies and protocols for securing corporate data to help companies stay protected. Another informative session addressed the upcoming 2025 PSTN switch-off and its potential implications for businesses still relying on traditional landline systems. The Unified Communications team suggested a roadmap for a smooth migration using a modern IP-based communication solutions such as Microsoft Teams.
"Our goal is to support businesses navigating today's rapidly evolving technological landscape – said Scott Mordue Avoira’s Head of Marketing, and I truly believe we delivered on that objective. Combining views from different disciplines with the cross-pollination of Avoira's six pillars generated so many intriguing ideas, discussions, and solutions”.
The six pillars Mordue referred to are Avoira's specialised divisions, which include Avoira Radio, Avoira IT, Avoira Communications, Avoira Xperience, Avoira Devices and Avoira Audio-Visual.
By bringing together experts from each of these areas, Avoira facilitated cross-functional idea exchanges help to solve the business challenges through technology. Avoira provide consultancy, project management and installation services, as well ongoing support to ensure that their customers are happy.
"Innovation is the lifeblood of any successful tech company, added Roberts. Events like this allow us to step outside our normal routines and dedicate time for creative thinking that can lead to breakthrough solutions. I would like to thank everyone who contributed to the day’s success from our sponsor Motorola Solutions, the Avoira team for sharing their expertise and all our customers who took the time to connect and engage with us. I can’t wait until we open our door and welcome you all again.
For further information visit avoira.com