See how Ai from Avoira is helping Council's identify vulnerable people

When the London Borough of Barking & Dagenham Council sought to enhance its customer service operations, it turned to Avoira for a transformative solution. Facing the challenge of monitoring and improving the quality of over 300,000 calls annually, the council needed a system that could do more than random manual checks. Avoira’s advanced speech analytics enables the council to capture, transcribe, score, and report on every interaction. This comprehensive solution supports vulnerable residents by identifying their needs and enhances agent well-being and training through real-time insights. Discover how Avoira can help your council achieve similar results.

See the full case study https://avoira.com/case-studies/lbbd-2/